Clienteling is a powerful data-driven system designed for retail sales personnel, facilitating seamless communication with customers. It offers personalized product recommendations based on customer purchase history. The integrated virtual shopping ability will drive more sales opportunities. This enhances customer reliance and loyalty towards the store.
Benefits
Grow Customer Loyalty
Identifying customer preferences and behaviors allows store sales to provide seamless 1:1 personalized communication and professional services. This cultivates an exceptional customer experience, fostering trust and long-lasting relationship.
Sales Staff Engagement
Offering a suite of tools and incentives to store sales personnel to motivate them to engage and maintain customer relationship proactively. The personalized services and recommendations will drive sales growth in the store.
Higher Store Competitiveness
Providing comprehensive management tools for stores to enhance staff and inventory operational efficiency. Advise on store sales strategies for better inventory management and pricing.
Real Time Insights
Gain real-time insights into customer preferences for informed decisions on products, pricing, and marketing. Accurate sales and inventory reports reduce uncertainty, bringing a substantial boost in profitability.
Features
Precision Customer Operations
Automatic labeling users in different scenarios and channels, combined with user profiles including purchasing habits, ordered products, and user attributes, to achieve precise push.
Member Service Care
Even after customers leave the store, the shopping guide can continue delivering online services, maintaining relationships with their customers, promoting repeat purchases, and providing ongoing support.
Multidimensional Marketing
Shopping guide combines multi-dimension marketing to recommend products to users, increase communication rate, and create personas, effectively reaching and activating users.
Virtual Shopping
Customers engage in real-time with local associates through various channels like video, live chat, email, SMS, and virtual or in-store appointments. Sales are accurately attributed to the relevant associate or store.
Incentive Mechanism
Set monthly and quarterly performance and friend-invite goals for each shopping guide, and set reminder for completion progress. Subsequent inheritance of customers can be carried out to avoid user churn.
Rich Resources
Knowledge base for shopping guides and verbal phrases, easily connecting sales reps with users with different needs. Retail associates can also learn the successful cases of various sales scenarios, to improve their service for better customer experience.
Business Scenarios
Membership Recruitment for Customer Base Expansion
The system generates exclusive QR codes for sales representatives, allowing consumers to become members with a single scan. Relationship binding is achieved through face-to-face or post-exit promotions and historical customer list allocation. Continuous engagement is maintained even after the customer leaves the store.
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